(1) If you need to handle return or replace for your order, please apply for return or replace in the mall order management and state the reasons; Or you can also contact the customer service telling them the order number and return or replace reasons, they will assist you to handle this.
(2) For the return or replace orders, please send back the package by regular mail and be sure to indicate the order number. If you didn’t indicate the return and replace order number for the package, your package processing time is likely to be extended. The relevant refund money will be deposited in your virtual account, and we will inform you by e-mail.
(3) If the return or replace was caused by the merchant, the full amount of regular mail postage will be sent to your deposit account as the subsidy; If it was caused by the customer (like wrong purchase,repeat purchase, or unsatisfied with the goods etc.), on the premise that commodity itself is in good property, quality & appearance are new, relevant subsidiary accessories are complete, and doesn’t affect the second sales, the customer can apply for return or replace, but the postage should be borne by the buyer.
(4) After the return processed (within 2 working days after receipt of goods), refund payment can be worked on your company bill first, or transferred to your company account if you provide the bank information.
Notice: In order to guarantee the safety of goods, please check and pack all goods & accessories well, to protect the goods and avoid accidental damage in the normal transportation.
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